Privacy Policy
Understanding how marivonexelthar protects and manages your personal information while you explore detective fiction writing
About This Privacy Policy
marivonexelthar operates under Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). This policy explains how we collect, use, store and protect your personal information when you interact with our detective fiction writing platform.
We're committed to transparency about our data practices. Whether you're browsing our writing resources, participating in our workshops, or submitting your detective stories for feedback, we want you to understand exactly what information we gather and why.
Information We Collect
When you engage with our detective writing courses and resources, we collect several types of information to provide you with personalized learning experiences:
- Account Information: Your name, email address, phone number, and postal address when you register for courses or download writing guides
- Educational Data: Your writing samples, course progress, assignment submissions, and feedback responses to track your development
- Payment Information: Billing details and transaction records when you enroll in paid workshops (processed securely through our payment providers)
- Communication Records: Messages you send through our contact forms, email correspondence with instructors, and discussion forum posts
- Technical Information: IP address, browser type, device information, and website usage patterns to optimize your experience
- Learning Preferences: Your chosen writing genres within detective fiction, preferred feedback styles, and course completion data
We collect this information through direct interactions (when you provide it to us) and automatically through cookies and similar technologies as you use our platform.
How We Use Your Information
Your personal information serves specific purposes that directly benefit your learning journey in detective fiction writing:
- Educational Services: Delivering course materials, providing writing feedback, tracking your progress through detective fiction modules
- Account Management: Managing your registration, processing payments, sending course reminders and updates
- Personalization: Customizing content recommendations based on your interests in different detective sub-genres
- Communication: Sending important updates about courses, responding to your inquiries, and providing technical support
- Quality Improvement: Analyzing how students interact with our materials to enhance course effectiveness
- Legal Compliance: Meeting our obligations under Australian consumer law and educational regulations
We never use your information for purposes unrelated to your educational experience without your explicit consent.
Information Sharing and Disclosure
We maintain strict control over who has access to your personal information. Here's exactly when and why we might share your data:
- Service Providers: Trusted third parties who help us deliver courses (payment processors, email service providers, learning management systems)
- Legal Requirements: When required by Australian law, court orders, or to protect our legal rights and those of our students
- Emergency Situations: To protect someone's safety or prevent illegal activities (rare circumstances only)
- Business Operations: Professional advisors like lawyers and accountants who assist with our operations (under strict confidentiality agreements)
All third parties who handle your information are required to maintain the same level of protection we provide and can only use your data for the specific services they're providing to us.
Data Security and Protection
Protecting your information is fundamental to our operations. We've implemented comprehensive security measures to safeguard your data:
- Encryption: All data transmission uses SSL/TLS encryption, and sensitive information is encrypted in our databases
- Access Controls: Only authorized staff members can access student information, and access is logged and monitored
- Regular Updates: Our systems receive security updates and patches to protect against new threats
- Physical Security: Our servers are housed in secure facilities with restricted access and environmental controls
- Staff Training: All team members receive regular training on privacy and security best practices
- Incident Response: We have procedures in place to quickly identify and respond to any security incidents
While we use industry-standard security measures, no system is completely immune to threats. We continuously monitor and improve our security practices to provide the best possible protection for your information.
Your Privacy Rights
Under Australian privacy law, you have significant rights regarding your personal information. Here's what you can do:
- Access: Request copies of all personal information we hold about you, including course records and communication history
- Correction: Ask us to update or correct any inaccurate information in your account or educational records
- Deletion: Request deletion of your account and associated data (subject to legal retention requirements)
- Restriction: Limit how we use your information while maintaining your course access
- Portability: Obtain your course data in a portable format to transfer to another provider
- Objection: Object to specific uses of your information, such as marketing communications
There's no charge for most requests, though we may ask you to verify your identity before providing access to your information. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.
Data Retention and Deletion
We keep your information only as long as necessary to provide our educational services and meet legal requirements:
- Active Students: Your account information and course data are retained while you're actively enrolled or until you request deletion
- Course Records: Educational records are kept for 7 years after course completion to provide transcripts and verify credentials
- Financial Records: Payment information is retained for 7 years to comply with Australian tax and business record requirements
- Marketing Data: Contact information for promotional purposes is deleted within 2 years of your last interaction if you haven't engaged with our content
- Technical Logs: Website usage logs and IP addresses are automatically deleted after 13 months
When we delete your information, it's permanently removed from our active systems and backups, except where we're legally required to retain records. You can request early deletion of your account at any time, though we may need to retain some information for legal compliance.
International Data Transfers
Some of our service providers are located outside Australia, which means your information may be transferred internationally:
- Cloud Storage: Our learning management system uses servers in the United States with equivalent privacy protections
- Email Services: Course communications may be processed through providers in the US and European Union
- Payment Processing: Financial transactions are handled by international payment providers with strong security standards
We only work with overseas providers who demonstrate adequate privacy protections and commit to handling your information in accordance with Australian privacy principles.
Privacy Questions and Concerns
If you have questions about this privacy policy or concerns about how we handle your information, please contact us:
Email: info@marivonexelthar.sbs
Phone: +61 7 5535 4552
Mail: Privacy Officer, marivonexelthar
Level 3/97 Creek St, Brisbane City QLD 4000, Australia
We're committed to addressing your privacy concerns promptly and transparently.